Update: I originally posted this to the Full Disclosure mailing list but for some reason it wasn’t accepted via the moderator so I’m posting it here. First, so that the information does get out there, and second to see if anyone knows why it may have been rejected.
I was helping out a family member with their computer when it came up that they “already had remote help software” (SingleClickConnect or SCC), when I asked what this was, the family member said it was installed by Dell Support when trying to fix their issue.
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